---
title: Troubleshooting – Device Won’t Power On
description: Power and charging
---
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2. [Troubleshooting](https://support.qwake.tech/troubleshooting?hsLang=en-us)
# Troubleshooting – Device Won’t Power On
## If your device won’t power on, use this checklist to resolve the issue.
**Possible causes**
- Battery not charged
- Battery improperly seated
- Damaged charging cable
- Hardware malfunction
**Steps to resolve**
1. Confirm battery is fully charged
2. Remove and re-insert battery
3. Try a different charger/outlet
4. Press and hold power button for 10 seconds (force reset)
**If the issue continues**
- Note device serial number
- Record any indicator light activity
- Contact Qwake Support for escalation
**Next steps**
- See: \[How to Contact Qwake Support\]
- See: \[Charging Your Device\]
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