Troubleshooting – Device Won’t Power On
If your device won’t power on, use this checklist to resolve the issue.
Possible causes
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Battery not charged
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Battery improperly seated
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Damaged charging cable
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Hardware malfunction
Steps to resolve
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Confirm battery is fully charged
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Remove and re-insert battery
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Try a different charger/outlet
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Press and hold power button for 10 seconds (force reset)
If the issue continues
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Note device serial number
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Record any indicator light activity
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Contact Qwake Support for escalation
Next steps
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See: [How to Contact Qwake Support]
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See: [Charging Your Device]