---
title: Operations Center Overview
description: Operations Center
---

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1. [C-THRU Platform Knowledge Base](https://support.qwake.tech/?hsLang=en-us)
2. [Command Console & Operations Center](https://support.qwake.tech/command-console-operations-center?hsLang=en-us)

# Operations Center Overview

## Managing users, apparatus, devices, and video review for AARs.

### **Overview**

The **C-THRU Operations Center** is the administrative and analytical hub of the platform.

It allows training officers, command staff, and administrators to manage devices, users, and incidents while reviewing recorded footage for After-Action Reviews (AARs).

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### **1. System Access**

- **Platform:** Web-based application (desktop or laptop recommended).
- **Login URL:** Provided by Qwake (unique to your department).
- **Credentials:** Issued by your department’s system administrator.

If you cannot access the site, contact your **Agency Officer** or **Qwake Support**.

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### **2. Core Functions**

| **Function** | **Description** |
| --- | --- |
| **User Management** | Add, edit, or delete personnel and assign user roles. |
| **Apparatus & Inventory** | Manage device assignments, helmet mounts, and vehicle allocations. |
| **Incident Review** | Access, replay, and annotate video feeds and messages. |
| **Data Management** | Export reports and training records. |
| **Feedback & Support** | Submit tickets directly to Qwake Support. |

 

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### **3. Navigation Layout**

- **Left Sidebar:** Main menu (Dashboard, Users, Apparatus, Devices, Incidents, Settings).
- **Top Bar:** Account access and Help links.
- **Main Window:** Displays selected content (e.g., incident timeline, inventory list).

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### **4. Roles and Permissions**

| **Role** | **Capabilities** |
| --- | --- |
| **Admin** | Full access to all features, including user management and incident deletion. |
| **Agency Officer** | Can add/edit users, manage apparatus, and conduct AARs. |
| **Firefighter** | View-only access to personal assignments and playback for review. |

 

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### **5. Quick Start Checklist**

1. Log in with your department credentials.
2. Verify your assigned **Apparatus** and **Devices**.
3. Review recent **Incidents** for training insight.
4. Submit feedback to the Qwake Support team if you encounter missing or incorrect data.

---

### **Summary**

The Operations Center connects data, people, and performance.

It transforms field information into actionable insights for safety, training, and operational excellence.

- [Get Started with C-THRU](https://support.qwake.tech/get-started-with-c-thru?hsLang=en-us)
- [Command Console & Operations Center](https://support.qwake.tech/command-console-operations-center?hsLang=en-us)
- [Policies & Safety](https://support.qwake.tech/policies-safety?hsLang=en-us)
- [Getting started](https://support.qwake.tech/getting-started?hsLang=en-us)
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